• Maximize Restoration Collections

    Collection Hassles? Along with high quality workmanship and good people skills, good contracts and documentation are the most important tools to prevent collection hassles such as, operational inconsistency, strained customer relations and expensive and time-consuming legal controversy.  They should be professionally-prepared and reviewed annually by an attorney.  This adds a layer of protection in the…

  • California’s Debt Collection License

    The Debt Collection Licensing Act takes effect on January 1, 2022 and requires licenses of those who, in the ordinary course of business, are “regularly” engaged in the business of collecting debts owed by individuals for goods and services, subject to certain exceptions.

  • C&R Magazine In-Depth Coverage On: The Key to Recovering Fair Market Value for Restoration Services

    A class action claims State Farm Fire and Casualty Company has wrongfully used lower “new construction” estimates in paying claims for projects that amount to “reconstruction” of damaged property.

  • Former Claims Adjusters Recount Fraudulent Claims Handling Practices

    Former Insurance adjusters testified in support of House Bill 1428 giving first hand accounts of the corruption and fraud in the claims handling world. Both claims professionals gave accounts that were contrary to the Insurance Industry’s reports regarding the “adequate protection,” and “the desire among insurers to provide quality service at a reasonable price to our insureds.”

  • How to Save Your Bacon with a Strong Release of Liability | Cross Examination with Ed Cross

    Releases do not prevent lawsuits.  A valid release cannot prevent you from being sued.  Rather, they are defenses to the lawsuit that can defeat the claims.  The existence of a valid waiver can also be a deterrent to anyone who is considering filing a lawsuit. 

  • Healthy Buildings Conference Bridges The Gap Between Research & Practice

    Healthy Buildings America brings leading scientists together with restorers to share research and experience pertaining to ventilation, building health, building maintenance, indoor chemistry, cleaning, disaster restoration, biological contamination, and other health implications of indoor exposures.

  • Han v. State Farm Fire and Casualty Company

    A class action claims State Farm Fire and Casualty Company has wrongfully used lower “new construction” estimates in paying claims for projects that amount to “reconstruction” of damaged property.

  • How to Set Customer Expectations in a COVID Cleanup Contract

    Many uncertainties surround efforts to control the dreaded coronavirus in an indoor environment.  Customers who hire professionals have high expectations, but the professionals cannot see, smell, or photograph the virus, so it is difficult to prove the necessity or the success of the work.  This increases the chances of misunderstandings that create liability risks to service…

  • Contractors State License Board Catches One Hundred and Sixty-Nine Suspects in Series of Statewide Contractor Stings and Sweeps

    Source: CSLB SACRAMENTO – One hundred and sixty-nine legal actions were taken against both licensed and unlicensed contractors after the Contractors State License Board (CSLB) conducted three undercover sting operations and 46 sweep operations around California.  The enforcement actions, which took place between June 3 and June 25, 2019, were part of a nationwide effort coordinated by the National…