The Book On The California Right to Cancel, a Restoration Contractor’s Training Program with Forms, Instructions & Training Video by Ed Cross


16 pages of text and instructions, 8 pages of forms, extensive video instruction, and 43 pages of selected California statutes.

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California’s right to cancel is one of the most complex areas of law for restoration contractors, and the penalties for violations are severe.

Restorers are sometimes surprised to hear that a notice of the right to cancel must be provided for emergency projects and that right to cancel cannot be waived on non-emergency projects. A project is non-emergency project unless the work must be performed immediately prevent imminent injury to persons or property.

On non-emergency projects, the only thing that can extinguish the right to cancel is the provision of three pages of statutory notices, and the passage of time.

Three pages of notices must be provided on emergency projects as well. The right to cancel can be waived on an emergency project, but only if a specific statutory procedure is followed. Failure to follow the proper procedures could render the contract “illegal” and create significant collection problems.

Among other things, the law says that those who provide service prior to cancellation of a contract are entitled to “no compensation.” The right to cancel extends in perpetuity if the contractor does not provide notice of the right to cancel strictly following the statutory procedure. The procedure requires contractors to provide three pages notices to every residential customer, even on emergencies, and even if the right to cancel is waived.

Unlike any other state we know, California has three different notice periods: five days for seniors, seven days for states of emergency, and three days for all others. Contractors must compute the cancellation deadlines to cancel and write them on the notice.

The complexity does not end there. Computation of the deadlines is based on the number of statutorily-recognized “business days,” which exclude many different holidays.

The law is not intuitive, so Ed Cross broke down the rules into understandable segments, and then created a straightforward step-by-step system to navigate these regulations without severe financial consequences.

This book, Ed Cross’s first, includes all the required notices, a waiver of the right to cancel, detailed but simple instructions as to how and when to provide the forms, plain English scripts to present the forms to consumers, and complete video training by Ed on how to calculate the deadlines, how to fill out the forms, and how to stay out of hot water.

This is general information and is not intended as legal advice. This book is not a substitute for the advice of an attorney.