This video was initially released in 2010, yet this problem is still common in the restoration industry; Monday morning quarterbacking by adjusters and competitors throwing criticism about the work being done or the price being charged. They throw judgment at the first responders who witnessed and inspected the actual emergency firsthand. Courts place a high value on eyewitness testimony and disfavor conjecture and speculation.
A restorer was tired of this treatment, refused to settle, and took State Farm to trial. The trial court found that State Farm’s inspection was inadequate. Its inspectors were under-qualified and ill-equipped. The court agreed with the restorer and said no to Monday morning quarterbacking.
Watch the video here
Rather than taking the fight all the way to trial, learn to neutralize adjuster excuses and cut through the smokescreen with the Restoration Book on Collections. A strong contract, thorough project documentation, and knowing your rights are key to maximizing restoration receivables. Stop waiting, start collecting.