Restore Confidence in Your Coronavirus Service Contract

Several of your clients have asked your company to provide Coronavirus work. You’d love to help them with disinfecting services but are unsure that the contract your company uses will provide the proper protection against any issues you encounter. And you know if the right contract isn’t in place, your liability could multiply exponentially.

Our contracts are clear, simple and easy to implement within your company. Give your employees the confidence to perform disinfecting services with a contract that will stand up to the insurance companies, dishonest customers, and protect your business for years to come.

  • Save Time
  • Get Paid
  • Protect Your Business

Get On The Right Track with a Coronavirus Package


Step 1

Select the Coronavirus Services Contract associated with your state OR “Generic” contract package if your state is not listed


Step 2

Click “Add to Cart” to purchase and the contract files will begin downloading immediately to your computer.


Step 3

Edit the files to add your company contact information and logo. Optional: Give to your lawyer to verify legal requirements.

Don’t See Your State Listed?

Purchase the California Coronavirus Service Contract Package and have it reviewed by a local attorney in your state to make it compliant with local law.


What’s Included

Available for IMMEDIATE download, this package includes:

The package includes a comprehensive variety of forms in Word format, accompanied by a set of Instructions and Scripts. The documents are:

  • Instructions on how to fill out the contracts and add your company’s contact information and logo
  • Long Form Coronavirus Service Contract (editable MS WORD format)
  • Short Form Coronavirus Service Contract
  • Coronavirus Service Addendum (to add to other contracts)
  • Customer Health Questionnaire for Revealing COVID-19, Chemical Sensitivities & More
  • Instructions and tips for preparing and presenting the Customer Health Questionnaire
  • Exhibit slip sheets to help organize your contract
  • Special Exhibit: Disclosure of the Risks of Transmission of COVID-19
  • Explanations of how to handle common questions
  • Ed Cross’ detailed “Six-Step Process to Form a Strong Coronavirus Contract”
Hiring a lawyer to create material this robust would cost several thousand dollars, in addition to the time it takes to explain the nuances of coronavirus work to the lawyer, but it is available here for only $995!

We constantly monitor the coronavirus decontamination industry, and if we publish contract updates, you will receive them FREE until December 31, 2021!

Coronavirus is Risky Work!

There are very high potential financial stakes at play when a contractor seeks COVID-19 work, and contractors should proceed carefully and thoughtfully.  Industry experts report significant challenges in disinfecting buildings contaminated with this virus.  The coronavirus disinfection agreement should be drafted so as to minimize the risk of liability that could increase exponentially.  Unlike mold or asbestos, COVID-19 is highly contagious.  Contractors who work in these environments should prepare themselves for the risk that one infected person could infect others who could, in turn, infect others.  If the proper legal protections are not in place, the cleaner’s liability could multiply exponentially.  The Coronavirus Service Agreement prepared by Ed Cross and his team fills this need.

Customer Health Questionnaire

To gauge their risks and formulate scopes of work, contractors want information about the health conditions of the occupants of the structures where they will work. That process consists of visual observations, interviews with owners and occupants, and collection of available data. This Customer Health Questionnaire is one step in that process. To download your complimentary copy of our Customer Health Questionnaire, please click here.

FAQs of the COVID Package

No contract can guarantee that the service provider will not be sued. However, a coronavirus disinfection agreement should be drafted to manage the multitude of risks of liability that exist with this work. The typical restoration work authorization is wholly insufficient to address the unique legal issues presented by the novel coronavirus 2019:

  • No published industry standards of care
  • The work area can be re-contaminated immediately after the work
  • No testing to confirm the virus has been removed
  • The success of the work is difficult to measure or describe
  • Customers rarely want to hire hygienists to prepare protocols
  • There may be no visible evidence the work was performed
  • “Return to pre-loss condition” cannot be guaranteed
  • Insurance money is usually unavailable to pay for the work

Unlike health effects from mold, lead, or asbestos, COVID-19 is obviously highly contagious. Cleaners who work in these environments should prepare themselves for the risk that one infected person could infect others who could, in turn, infect others. If the proper legal protections are not in place, the cleaner’s liability could multiply exponentially. The Coronavirus Service Contract prepared by Ed Cross and his team fills this need.

Cleaning professionals should use extreme care in choosing words to describe the service they intend to provide, especially when COVID-19 is a concern. Cleaners increase their liability exposure when they state or imply that they are remediating or removing the virus. “Remediate” means “remove,” and it is probably impossible to prove that a virus has been completely removed, so describing the work as “remediation” may be problematic. There is debate as to whether cleaning professionals should name their agreements “Coronavirus Disinfection Contracts,” “Coronavirus Decontamination Agreements,” “Coronavirus Decontamination Contracts,” “Coronavirus Sanitization Contracts,” “Coronavirus Cleaning Contracts,” “Coronavirus Removal Agreements,” and so on. 

What’s clear is that cleaning professionals need a quality coronavirus contract prepared by an expert.  The Standardized Coronavirus Service Contract Package prepared by Ed Cross and his team explains how the contractor’s work is intended to mitigate the risk of transmission, but not completely eradicate the virus.  It documents the value proposition for the customer, while setting realistic expectations.   Our Coronavirus Contract:

  • Disclaims warranties, express and implied
  • States that the removal of all viruses is not the goal of the work
  • Explains that the customer is buying a process rather than a specific result
  • States that the contractor is not liable for viruses at the property after the work is done and people or animals enter the structure
  • Provides consent for the use of certain chemicals and holds the contractor harmless for adverse reactions to the chemicals
  • Contains a waiver of claims in excess of the contract price
  • Contains a very broad force majeure clause to relieve the service provider from responsibility for equipment and supply shortages, pandemics and COVID-19
  • Gives the contractor a right of re-entry to inspect and/or address alleged workmanship issues
  • Sets a special time limit on claims against the contractor
  • Properly incorporates protocols prepared by hygienists and allows for exclusions
  • Holds the contractor harmless for the acts of the Customer’s hygienist
  • Establishes a process to determine how the success of the work will be determined
  • Allows the Contractor to cancel the contract if the hygienist has unreasonable criteria to assess the work
  • And much more…

Even if a service provider treats every job as a confirmed positive COVID case, it behooves the service provider to obtain a signed representation of the relevant health conditions of the occupants. In fact, many liability insurance carriers expect the service providers they insure to collect evidence of the health conditions of the occupants, and to obtain a written warranty of the accuracy of that information. Every experienced service provider has been misled by customers more than once. This can be particularly dangerous when COVID-19 is involved. Proof that the customer provided inaccurate information could be the basis of a defense for the service provider in the event of a coronavirus lawsuit. Our California Coronavirus Contract meets these needs. It includes a detailed Customer Health Questionnaire and a warranty from the customer that the information provided is accurate.

Ed Cross is the preeminent legal resource for the restoration industry. His California Coronavirus Service Contract Package is the result of intensive analysis by him and a team of experts, including some of the nation’s leaders in restoration and industrial hygiene. It includes robust provisions specific to California, prepared by veteran California legal counsel. Why expend the money and hours of effort to hire a lawyer to create something from scratch when a high quality product, specific to California, is available now for immediate download?

The Package strategically and specifically addresses the complexities faced by contractors who embark on this work. The Contract is weighted in favor of the service provider, but without being unfair to the customer. Service providers engaged in risky work sometimes get carried away making disclaimers…to the point that the contract provides no rights for customers. Courts consider one-sided agreements to be “illusory,” and illusory contracts are unenforceable. Our Contract explicitly outlines tangible rights for the customer. Sophisticated customers need to see the value proposition right on the face of the contract. This is not only good legally, it is good for the reputation of the company, particularly during a pandemic when charlatans prey on the vulnerable.

We know how hard it is to decode lawyer terminology.

It often seems like it’s intentional and that it’s meant to confuse everyone. We’ve helped cleaning and restoration companies tailor contracts to their state’s rules and regulations so they are protected against insurance companies, dishonest customers, and unforeseen circumstances on losses.

How To Set Customer Expectations In A COVID Cleanup Contract

Coronavirus Service
Contract Package Video